Terms of Service
SKULL & HEART TERMS & CONDITIONS
This page contains the terms and conditions (Terms) on which we supply the products (Products) listed on our website skullandheart.co.uk (the Website) to you. Please read these Terms carefully before ordering Products from the Website. By ordering any Products from the Website you agree to be bound by these Terms. You should print a copy of the Terms for future reference.
1. Information About Us
1.1 The Website is a site operated by SKULL & HEART LTD.
1.2 We are a limited comoany registered in Hong Kong
2. Your Status
2.1 By placing an order through the Website, the buyer represents that they, he or she is of legal age for age restricted items and that all products ordered will be used in a lawful manner. You may be asked for ID proof for legal purposes when purchasing age restricted items. Failure to provide ID will result in cancellation of the order.
2.2 Customers must check with their local laws to determine the legality of all items ordered. This is especially important for concealed weapons. SKULL & HEART is not responsible for any items seized by customs and will not knowingly make shipments to countries, states and municipalities where any items are illegal.
2.3 By placing an order, you are representing to SKULL & HEART that the products ordered are lawful in your local jurisdiction and that you will use the products in compliance with all applicable laws. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. You agree to indemnify, defend, and hold SKULL & HEART LTD harmless from all damages, losses, fees and expenses, including SKULL & HEART LTD attorneys fees, arising from or related to your breach of these representations.
3. Formation of the Contract
3.1 Once you have placed an order you will receive an email from us acknowledging receipt of your order (Order Confirmation). Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The contract between us (Contract) will be formed at the earlier of (i) the point when we send you the Dispatch Confirmation, (ii) the point when we take payment for your order, or (iii) the point when we dispatch the Products to you.
3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
3.3 We reserve the right to:
3.3.1 decline any order (or part of any order) where the Products are unavailable for any reason;
3.3.2 decline any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product (see condition 5.1);
3.3.3 place restrictions on the volume of any Product ordered where the availability of a Product is limited;
3.3.4 place restrictions on the volume of any Product ordered in accordance with our standard procedures relating to compliance with the laws and regulations in your territory and;
3.3.5 decline returns for any of our custom made or made to order items.
3.3.6 refuse service to customers with fraudulent or susicious behaviours such as but not limited to repeatedly or regularly purchasing items to return them a few days later, regularly or repeatedly claim not to receive their orders.
3.3.7 decline any order (or part of any order) which does not pass fraud analisys and refuses to provide information needed to confirm their identity and validity of the order.
4. Ownership of Products
4.1 You will become the owner of the Products when they have been delivered to you.
4.2 Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction.
5. Price and Payment
5.1 The price of any Product will be as quoted on the Website from time to time, except in the circumstances set forth in condition 5.6 and condition 5.7 below. The price for the Products will be confirmed before you complete your order and in the Order Confirmation emailed to you following the purchase.
5.2 All prices are displayed in UK Pounds.
5.3 Prices of Products may change at any time, but changes will not affect orders which you have placed that have been confirmed by the Order Confirmation.
5.4 Prices of Products may be subject to certain sales taxes depending on where in the world the order is to be shipped to. The prices stated on the Website at the point of checkout will include a calculation of such sales tax if you are located outside of the European Union. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable (see section 9 for additional information).
5.5 Prices of Products exclude delivery costs which will be added (if applicable) to the total amount due prior to the point of check out of your order.
5.6 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Products to you. If a Product's correct price is higher than the price stated on the Website, we will, at our discretion, either contact you for instructions before dispatching the Products, or reject your order under condition 3.3 and notify you of such rejection.
5.7 We are under no obligation to provide Products to you at an incorrect (lower) price, even after we have sent you an Order Confirmation, or a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.
5.8 Payment for all Products must be made using one of the methods made available at the point of checkout.
6. Virtual Gift Vouchers
6.1 As well as purchasing Products through the Website, it may also be possible to purchase gift vouchers for yourself or others (Virtual Gift Vouchers).
6.2 Virtual Gift Vouchers must be redeemed by the recipient (Recipient) on the Website towards the purchase of eligible products listed in our online catalogue and sold by us. The Recipient must have an account on the Website to receive and use the Virtual Gift Vouchers. Virtual Gift Vouchers cannot be used to buy digital download products (such as books or audiobooks- see condition 10) sold by our selected partners.
6.3 To redeem a Virtual Gift Voucher, the Recipient must have an active account (or create one if necessary) associated with the email address provided by you. We are not responsible for incorrect or undeliverable email addresses.
6.4 Virtual Gift Vouchers cannot be exchanged for cash and are not transferable or assignable in any way.
6.5 Any unused balance of Virtual Gift Vouchers after placement of an order by the Recipient will be recorded in the Recipient’s account on the Website.
6.6 If any order placed by the Recipient using the Virtual Gift Vouchers exceeds the value of the Virtual Gift Vouchers held by the Recipient, any balance remaining for a purchase must be paid by the Recipient.
6.7 One or more Virtual Gift Vouchers can be redeemed against a single order.
6.8 Virtual Gift Vouchers and any unused balance remaining in the Recipient’s account expire 24 calendar months after the date of purchase of the Virtual Gift Voucher by you.
6.9 Responsibility for the Virtual Gift Voucher passes to the Recipient upon purchase and we are not responsible for Virtual Gift Vouchers which are lost, destroyed or used without the Recipient’s permission.
6.10 All other provisions of these Terms will apply to all purchases made using Virtual Gift Vouchers, as applicable.
7.1 The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout. We are not able to deliver to PO boxes or military bases.
7.2 Please see the Shipping page on the Website for specific details of dispatch and delivery times. Details of a date of dispatch may also be recorded on the article page of a Product.
7.3 Whilst we will take reasonable steps to ensure that your order is dispatched and delivered on time, please be aware that dispatch and delivery times are estimates only, and that time of dispatch or delivery is not of the essence of any Contract. By placing an order for a Product manufactured or produced to order, you acknowledge that delivery may be subject to substantial lead times. Made to order items are noted as such on their article page.
7.4 We may defer the date of dispatch or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if we are prevented or delayed in the carrying on of our business, due to circumstances beyond our reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, lock-outs, strikes or other labor disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials.
7.5 We will use reasonable endeavors to ship all of your order together in one shipment. But we reserve the right to ship your order in installments should some components of your order be unavailable for delivery, or have delayed availability, when you place your order, or if your order is too big to deliver in one shipment. In these circumstances you will be charged a single delivery fee for the whole of your order.
7.5.1 orders containing an item with a special delivery time will be shipped when all items ordered are ready, unless agreed by prior communication to the purchase.
7.6 Orders that cannot be delivered to you due to various reasons out of our, or the courier's control, such as you registering the wrong address when placing the order, you not being available for delivery, and/or not responding to the courier's attempts to inform or contact you, are shipped back to us will be resent upon payment of the reshiping fee. For orders which you request cancellation, the original shipping cost will not be refunded, since it is kept to cover our costs for the initial shipping.
7.7 We will use all reasonable endeavors to ensure that the Website displays the correct availability of Products for ordering. To the extent that we are reasonably able to do so, we will identify any limitations on availability (that we are aware of at that time), such as temporarily out of stock Products, in the relevant Product listing page. The provisions of this condition 7.6 are subject at all times to the provisions of condition 3.3.1.
7.8 You, the buyer, are responsible for ensuring that owning and importing the ordered items are legal in your country or locale.
8. Free items
8.1 All free items must be selected and added to the cart at the time of purchase as they are add ons. They cannot be added at a later date. Issues and enquiries must be presented prior to completing the purchase. If an item doe not show up at checkout, the free item is no longer available, the offer has ran out. Pop up notifications may still show up due to system delays. If you are unsure you qualify for a free item, contact us prior to completing the purchase.
8.2 If you qualified for a free item, but before checking out removed an item which no longer entitles you to the aforementioned free item, even if your free item remains in the cart, it will not be sent. i.e. if you spend over £30, you will receive a free gift pouch offer. You remove one item, now only spending £15 but through a glitch the pouch was not removed from the cart, you will not receive the free pouch as you did not spend the minimum amount required.
8.3 In case of a return. Provided that the items you wish to return, disqualify you for the offer to receive the free item in the first place, then the free item must also be returned. Not returning the item given free under the promotion will result in its cost being deducted from your refund.